Appeals and complaint policy

Below contacting us for appeals, please go through our Frequently Asked Questions (FAQ)

I was registered on the old system. Do I have to register again?
Yes; if you did not receive login details from us you have to register again.

 

I have forgotten my password.
Click here to start the password reset.

 

I don't know my username.
Contact us to retrieve it.

 

How do I submit an article?
Log into the system. On the Authors page, scroll down to Start a New Submission heading. Click on Make a new submission to start the upload process.

 

I do not see an Active submissions page - how do I load an article?
During registration you have to tick Author to be able to load articles. Contact us to amend your registration.

 

How do I see the reviewer's comments?
Log into the system and click on Active in the middle of the page. Next to the article title that has to be amended you will see In review: Revisions required. Click on this link. On the Review page under the Peer Review heading you will see Uploaded file - Reviewer A at the bottom. Click on that file to open it and see the reviewer comments.

 

How do I load my revised article?
Log into the system and click on Active in the middle of the page. Next to the article title that has to be amended you will see In review: Revisions required. Click on this link. On the Review page under the Editor Decision heading you will see Upload Author Version -  Click on Browse to search for your file and then Upload.

 

Where do I load my Copy edited version?
Follow the link in the email you received (log in). On the Editing tab under Copyediting there are 3 numbers. Underneath that there are 3 round buttons for Step1, 2 and 3. Use the Choose File button to load your approved version.

 

My article was declined for publication - Why?
Log into the system and click on Archive in the middle of the Active Submissions page. Click on the article title to open it. Click on Review (under big #-- Summary)
Under the Peer Review heading you will see Uploaded file - Reviewer at the bottom. Click on that file to open it and see the reviewer comments.